Self Storage Bromley Terms and Conditions
These Terms and Conditions set out the basis on which storage services are provided by Selfstorage Bromley. By making a booking, entering into an agreement, or using a storage unit, the customer confirms that they have read, understood, and agree to comply with these terms. This document is intended to be a clear legal page for the use of self storage services in the UK and should be read carefully before access is granted. It explains the booking process, payment obligations, cancellation rights, liability limits, waste rules, and the governing law that applies to the service.
For the purposes of these terms, the words “we”, “us”, and “our” refer to the storage provider operating the facility, and “you” or “customer” means the person, business, or organisation booking or using the unit. Where the self storage agreement is entered into by a company or other entity, the person signing confirms that they have authority to bind that entity. These terms apply equally to short-term and long-term storage arrangements unless a separate written contract states otherwise.
Use of a storage unit is conditional on compliance with all applicable laws, facility rules, and any instructions reasonably given by us. Customers must ensure that the goods stored are lawful, properly packaged, and suitable for storage. The selfstorage Bromley service is designed for lawful domestic, business, and personal items only. Nothing in these terms affects your statutory rights where those rights cannot legally be excluded or limited.
Booking Process
All bookings are subject to availability and acceptance by us. A booking may be made online, by phone, or in person where available. The booking process typically requires the customer to provide accurate personal or business details, a valid contact address, and proof of identity if requested. We may ask for additional documentation to meet security, insurance, or anti-fraud requirements. The booking is not confirmed until we have accepted it and, where applicable, received the required payment or deposit. Any quotation provided before booking is an invitation to treat and does not constitute a binding offer.
At the time of booking, customers should specify the unit size and storage period required. We will use reasonable efforts to provide the requested unit type, but we may substitute a comparable unit if necessary. Access arrangements, opening hours, security procedures, and any site-specific rules form part of the storage agreement. Customers are responsible for checking that the selected unit is suitable for their needs, including the dimensions, access route, and any lifting or loading restrictions. 
If a customer provides incorrect information, fails to complete required checks, or does not comply with the booking requirements, we may refuse or cancel the booking without liability beyond any refund due under these terms.
Payments, Charges and Late Payment
Fees are payable in advance unless we agree otherwise in writing. Charges may include unit rent, administration fees, deposits, lock fees, insurance charges where arranged through us, and any additional service charges clearly notified before booking or during the term. Prices are stated inclusive or exclusive of VAT as applicable. We reserve the right to change our prices for future rental periods by giving reasonable notice. Any increase will not affect a period already paid for, unless the agreement expressly provides otherwise.
Payment must be made by the due date shown on the invoice or booking confirmation. If a payment is declined, reversed, or otherwise not received, we may suspend access to the unit and charge interest and reasonable recovery costs to the extent permitted by law. Continued non-payment may result in termination of the agreement and sale or disposal of goods in accordance with these terms and applicable legislation. Customers remain liable for all rent and charges until the agreement ends and the unit has been fully vacated, cleared, and returned in a clean condition.
Cancellations, Cooling-Off and Termination
Unless stated otherwise, customers who enter into the agreement online or at a distance may have statutory cancellation rights under the Consumer Contracts Regulations 2013, where those regulations apply. If you wish to cancel within any applicable cooling-off period, you must notify us clearly and in writing. If you request that the storage service begins before the end of the cooling-off period, you agree that you may be charged a proportionate amount for the services supplied up to the point of cancellation. If the service has been fully performed with your consent before the end of the cancellation period, the statutory right to cancel may be lost.
Outside any statutory cancellation period, the agreement may be terminated by either party on the notice period stated in the booking confirmation or, if none is stated, by reasonable written notice. We may terminate immediately where you commit a material breach, including non-payment, storing prohibited items, causing a health and safety risk, or failing to comply with lawful instructions. On termination, you must remove all goods, return any keys or access devices, and leave the unit empty, swept, and in a condition fit for re-let. 
Any items left behind after termination may be treated as abandoned to the extent permitted by law, and we may charge for removal, storage, or disposal.
Customer Responsibilities and Permitted Use
Customers must ensure that all goods stored are their own property or that they have the right to store them. You must not use the unit as a place of residence, business premises open to the public, workshop involving hazardous activity, or for any unlawful purpose. The unit must not be used to store food, perishable items, live animals, plants, explosives, firearms, illegal drugs, stolen goods, radioactive material, or any item that is dangerous, flammable, toxic, or otherwise prohibited by law. We may issue a full list of prohibited items and update it from time to time for safety and compliance reasons.
Goods must be packed appropriately for storage and protected against damage from movement, dust, temperature changes, or stacking. You must not overload the unit, interfere with fire doors, conceal faults, or attach anything to the building or unit structure without permission. Customers are responsible for ensuring that items are insured for their full replacement value. Unless expressly agreed in writing, our service does not include insurance cover for the customer’s goods. Any advice or information we provide about storage suitability is general only and does not amount to a warranty.
Liability and Risk
All goods are stored at the customer’s sole risk, subject to any liability that cannot lawfully be excluded. We are not responsible for loss or damage arising from fire, flood, theft, vandalism, vermin, pests, mould, condensation, power failure, unavoidable accident, or events outside our reasonable control, except where such loss or damage is caused directly by our negligence or breach of contract. Customers should regularly inspect their goods and maintain appropriate insurance throughout the storage period. 
Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited under English law.
Where we are liable to you, our total liability will be limited to the lesser of the market value of the affected goods or the amount recoverable under any applicable insurance arrangement, unless a different limit is required by law. We will not be liable for indirect, consequential, or economic losses such as loss of profit, loss of business, loss of opportunity, or reputational damage. If you believe we have caused loss or damage, you must notify us as soon as reasonably practicable and provide evidence of the claim, the goods affected, and the circumstances of the incident.
Waste Regulations and Environmental Compliance
Customers must comply with all waste management and environmental laws when using the storage facility. The unit must not be used as an illegal waste site, dumping ground, or location for the abandonment of unwanted goods. Any waste produced by packing, unpacking, moving, or cleaning must be removed and disposed of lawfully by the customer unless we have agreed in writing to provide a disposal service. Hazardous waste, electrical waste, chemicals, oils, batteries, paint, asbestos, clinical waste, and similar materials must not be left in the unit without our prior written consent and without compliance with all relevant legal requirements.
If we reasonably believe that prohibited waste or contaminated material has been deposited in or around a unit, we may take any action necessary to secure the site, protect health and safety, and comply with our duties. This may include isolating the unit, engaging specialist contractors, notifying authorities where required, and charging you for investigation, removal, cleaning, transport, disposal, and any related administrative costs. Customers are responsible for all losses, claims, fines, or penalties caused by their failure to follow waste regulations or environmental rules. The storage agreement does not permit the unlawful disposal of goods, rubbish, or trade waste.
Access, Security and Inspection Rights
Access to the facility and unit is subject to the opening hours, security controls, and operational procedures in force from time to time. We may require identification, key codes, access cards, or other authentication measures. Customers must keep all access details secure and must inform us immediately if they are lost or compromised. We may suspend access where necessary for maintenance, safety, legal compliance, or suspected breach of these terms. Where reasonable, we will try to give advance notice of planned interruptions, but this may not always be possible in an emergency.
We reserve the right, where permitted by law and with reasonable justification, to inspect a unit, enter a unit in an emergency, or gain access to prevent damage, deal with a safety issue, or comply with a legal obligation. Where entry is not urgent, we will normally give notice except in circumstances where notice would be impracticable or would compromise security. We may also move goods within the facility if needed for operational, safety, or regulatory reasons, provided we take reasonable care. Any such action does not create a bailment or transfer ownership of the goods.
Abandonment, Enforcement and Disposal
If rent, fees, or other sums remain unpaid, or if goods are left in the unit after termination, we may exercise rights available under the contract and under applicable law. This may include charging for continued storage, restricting access, retaining goods until outstanding sums are paid, and, after giving any notice required by law, selling, disposing of, or otherwise dealing with abandoned goods. Any proceeds of sale may be applied first to outstanding debts, interest, costs of enforcement, storage, and disposal, with any balance dealt with in accordance with legal requirements. If the goods are valueless or unsafe, they may be destroyed or disposed of without sale where permitted.
We will act reasonably and proportionately when enforcing our rights, but customers should understand that breach of the agreement may have serious consequences. Customers are strongly advised to keep contact details up to date so that any notices can be sent effectively. Failure to receive a notice because of inaccurate details provided by you will not normally prevent us from taking enforcement action where the notice was properly sent to the last address or email you supplied. All rights and remedies stated in these terms are cumulative and do not limit any other rights available to us.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the use of the storage service, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If any part of these terms is found to be unlawful, invalid, or unenforceable, that part shall be severed to the extent necessary, and the remainder shall continue in full force and effect.
Nothing in these terms is intended to create rights for third parties under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated otherwise in writing. Any failure or delay by us in exercising a right under the agreement does not waive that right. The headings used in this document are for convenience only and do not affect interpretation. By continuing to use the self storage service, you confirm your acceptance of the current version of these terms, including any reasonable amendments notified to you from time to time.